Returns & Exchange Policy

At E&H, we aim to ensure every piece you receive meets our standards of quality and craftsmanship. If something isn’t right, we’re here to help.

Returns & Exchanges

We offer returns and exchanges within 7 days of delivery.

• Exchanges are available for size or product changes, subject to availability. Shipping charges for the exchanged product will be applicable.
• Returns are issued as store credit (gift card) for the actual amount paid for the returned product after deducting any applicable discounts. The discount amount itself is non-refundable and will not be included in the store credit issued.
• Store credit can be redeemed against future product purchases on our website. It cannot be used to pay for delivery or shipping charges, which must be paid separately if applicable. ( In any case, refund to the original payment method won't be issued ).

Eligibility Criteria

To be eligible for a return or exchange:

• The item must be unused and unworn
• All original tags must be intact
• The product must be in its original condition

Important — Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• You must record a clear unboxing video while opening the parcel
• This video is required to process any claims related to defects or damage

Without an unboxing video, we may not be able to validate the request.

Process

To initiate a return or exchange:

• Reach out to us within 7 days of delivery
• Share your order details along with any required proof (if applicable)
• Our team will guide you through the next steps

Additional Notes

• Items that do not meet the above conditions may not be eligible
• Shipping charges (if any) are non-refundable

Need Help?

For any queries, feel free to contact us — we’re always here to assist.